Jovan is thoughtful in his approach and helps groups feel prepared ahead of his workshops. But he's also flexible. If something isn't working, he's comfortable pivoting the group to keep forward momentum. It's just one great example of how he always keeps the project and participants top of mind.

Jovan's expertise was essential in understanding our members' data and product experience. He facilitated empathy and experience map exercises, visualizing the data to surface key insights and simplify the big picture. With his help, I now feel more confident in my ability to make more strategic product decisions that will positively impact our members.

Jovan demonstrates a level of confidence in his skills by pulling together different techniques, exercises, and conversations that ultimately lead to the output needed to proceed on the project. He seamlessly transitions between activities as he navigates teams through the discovery and design of solutions for our members.

Jovan takes extra care to bring in the insights that will fuel the design work. And he introduced me to analogous inspirations! This approach really gets you thinking outside the industry you are in and forces you to see how else a problem can be solved. Please keep bringing new design approaches that can push us forward.

Jovan operates with a level of humility. He'll be first to admit he is intimidated by the data, but approaches it with a thirst for knowledge and prompt partnership with experts. People enjoy partnering with him because he shows appreciation for the skills they bring to the table. As a result, his teams feel empowered to fail earlier in order to learn faster.